1. How does the Back & Neck Massager work?
Our massager uses a combination of deep-kneading nodes, soothing heat, and ergonomic design to target tension in your neck, shoulders, and back. It simulates the feeling of a professional massage, helping to relieve soreness, stiffness, and stress.
2. Is the massager safe to use daily?
Yes. The massager is designed for regular use and includes built-in safety features such as automatic shut-off and overheat protection. We recommend sessions of 15–20 minutes at a time for best results.
3. Can I use the massager on other parts of my body?
Absolutely. While it’s primarily designed for the back and neck, many customers use it on their shoulders, legs, and even feet for soothing relief.
4. Does the massager come with heat?
Yes, it includes an optional heat function to enhance relaxation and improve blood circulation. The heat setting can be turned on or off based on your preference.
5. Is it portable?
Yes. Our massager is lightweight, compact, and comes with both a standard power adapter and a car adapter, making it easy to use at home, in the office, or on the go.
6. How do I clean and maintain the massager?
The massager should be wiped down with a soft, damp cloth after use. Avoid submerging it in water or using harsh cleaners. For hygiene, we recommend using it over clothing or with the included fabric cover.
7. What’s included in the box?
Each order includes:
1 Back & Neck Massager
1 Power Adapter
1 Car Adapter
1 Fabric Cover
User Manual
8. Can the massager be used by anyone?
The massager is safe for most adults. However, we recommend consulting a doctor before use if you are pregnant, have a pacemaker, suffer from serious medical conditions, or have recently undergone surgery. Children should not use the device without adult supervision.
9. How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping within the U.S. takes 4–6 business days. International shipping times vary depending on the destination.
10. Who can I contact if I have more questions?
Our customer support team is happy to help! You can reach us anytime at snugzofficial@gmail.com and we’ll get back to you within 24 hours.